General Questions
Have questions? Find answers to all your general inquiries, from product details to ordering and shipping, right here! We’re here to help.
Yes! We guarantee 100% authentic Cuban cigars, sourced directly from trusted suppliers. Each cigar is carefully inspected to ensure premium quality and authenticity.
Yes, we offer worldwide shipping to most countries. Shipping times and costs may vary depending on your location. Please check our shipping policy for details.
Delivery times depend on your location and shipping method. Estimated times:
- Local Delivery: Same-day service available
- Domestic Shipping: 3-5 business days
- International Shipping: 7-15 business days
We accept:
- Bank transfers (Details sent via email or text)
- PayPal
- Debit Card Payments (Processed securely after order confirmation)
If you don’t see your preferred payment method at checkout, please message us, and we’ll do our best to accommodate your request.
Yes! We offer special pricing for bulk and wholesale orders. Contact us for a custom quote.
Due to the nature of our products, returns and exchanges are not accepted unless the item is damaged or incorrect. Please check our refund policy for more details.
Once your order is shipped, you will receive a tracking number via email or text to monitor your delivery.
If your order is taking longer than expected, please contact our customer support team, and we will assist you right away.